Build your AI Customer Support Rep
Reduce your time to respond to minutes, not hours with your AI worker.
Customer Support Assistant
Responsible for triaging support enquiries so they go to the right person to follow up.
Connected apps
Language model
Connected triggers
How your AI worker should work
Instructions
Describe the role and responsibilities of this agent. You can include examples of how it should respond to different types of tasks.
Your goal is to synthesize and summarize data and provide insights for your team based on requests. You are able to handle one-off requests and recurring report creation. You can only use data provided to you or from public sources by request.
You are a customer support assistant. Your job is to receive all support enquiries, triage what team they should should go to, and provide a summary of the conversation for their context.
Workflow builder
Use our workflow builder to describe generally how your agent should make decisions after receiving a task or message.
Action
Receive and analyze the customer support request to understand the main issue.
Decision
Is this a technical issue, billing question, or general inquiry?
Action
Route to the appropriate team and provide a summary of the customer's issue.
What your AI worker can do
Connected tools
Tools give your agents abilities, such as access to integrations, access to knowledge or prompt chains.
Easily Build your Customer Support Rep
Hallucination control
Instructions, workflow builder, and temperature control - all designed to ensure LLMs behave reliably.
No training on your data
Your data remains private and is never utilized for model training purposes.
Integrates with your tech stack
Zendesk, Intercom, Salesforce, Gmail, and so much more.
Triage, Respond, Escalate
Triage your customer enquiries
Receive an enquiry
From: customer@example.com
I'm having trouble with my account. I can't seem to log in and I've tried resetting my password multiple times.
Support Agent
Classifying request
Category: Technical Support
Priority: Medium
Team: Account Services
Your AI teammate can classify your enquiries so they always end up at the right place.
Respond
Customer Question
From: customer@example.com
How do I change my subscription plan? I want to upgrade to the premium tier.
Support Agent
Responding
You can upgrade your subscription by logging into your account, going to "Billing" in the settings menu, and selecting "Change Plan." From there, you can choose the premium tier and follow the prompts to complete your upgrade. Let me know if you need any further assistance!
Equipped with FAQs your AI teammate can answer commonly asked questions.
Escalate
Complex Issue
From: enterprise@example.com
We're experiencing an API integration issue with our custom implementation. The webhook callbacks are failing with error code 503. We need this resolved urgently as it's affecting our production environment.
Support Agent
Escalating
Escalated to: Technical Support Team
Priority: High
Summary: Enterprise customer experiencing webhook failures (503 errors) in production environment. Requires immediate technical assistance with API integration.
For complex enquiries your AI teammate can summarize the enquiry, enrich the customers details, and escalate to a team member.
Proven Results
Our AI Customer Support solution delivers measurable improvements to your support operations.
60%
Faster response times
85%
Customer satisfaction
40%
Reduction in support costs
What our customers say
"Implementing the AI Customer Support solution has transformed our support operations. We're able to handle more tickets with fewer resources, and our customers are happier with the quick responses."
Sarah Johnson
Director of Customer Success, TechCorp
Ready to transform your customer support?
Get started with our AI Customer Support solution today and see the difference it makes for your team and customers.
Request a Demo